It’s a thankless job sometimes working front of house in the F&B field, but it’s no excuse to insult a customer’s appearance.
In a Facebook post by Pizza Hut customer Aili Si, she posted an image of the receipt from her purchase at the franchise’s Bukit Merah outlet which referred to her as a ‘Pink Fat Lady’. Clearly offended by the staff’s blatantly rude description of her, she calls out for an official apology from the staff and the company.
“As a customer, I definitely hope to be treated with basic respect deserved by others”, she wrote. “What’s wrong being plus size? I’m a customer n I pay (sic) for my pizza!”.
The post went viral overnight, with 267 likes and 123 shares on Facebook as of writing. Netizens expressed their outrage and disgust over the incident, with many noting how consistently lack-luster service at Pizza Hut restaurants have always been.
Pizza Hut Singapore has already replied to the post, remarking their shock over the incident. “That should not have happened at all and we feel that we cannot begin to appropriately apologise to you at this point, but we are, indeed, sorry for this,” they replied, before asking her to contact them directly to find out more.
Presumably, Si has already got in touch with Pizza Hut Singapore to assist with their internal investigations. On her end, she switched her Facebook profile picture to something cleverly appropriate — a Bitstrip cartoon character of a fat lady in pink.
Photo: Aili Si Facebook page
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Ready-to-cook gourmet meal delivery service Cheftains launching in November
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It’s a thankless job sometimes working front of house in the F&B field, but it’s no excuse to insult a customer’s appearance.
In a Facebook post by Pizza Hut customer Aili Si, she posted an image of the receipt from her purchase at the franchise’s Bukit Merah outlet which referred to her as a ‘Pink Fat Lady’. Clearly offended by the staff’s blatantly rude description of her, she calls out for an official apology from the staff and the company.
“As a customer, I definitely hope to be treated with basic respect deserved by others”, she wrote. “What’s wrong being plus size? I’m a customer n I pay (sic) for my pizza!”.
The post went viral overnight, with 267 likes and 123 shares on Facebook as of writing. Netizens expressed their outrage and disgust over the incident, with many noting how consistently lack-luster service at Pizza Hut restaurants have always been.
Pizza Hut Singapore has already replied to the post, remarking their shock over the incident. “That should not have happened at all and we feel that we cannot begin to appropriately apologise to you at this point, but we are, indeed, sorry for this,” they replied, before asking her to contact them directly to find out more.
Presumably, Si has already got in touch with Pizza Hut Singapore to assist with their internal investigations. On her end, she switched her Facebook profile picture to something cleverly appropriate — a Bitstrip cartoon character of a fat lady in pink.
Photo: Aili Si Facebook page
Read Also:
Ready-to-cook gourmet meal delivery service Cheftains launching in November
Daniel Ong launching new F&B venture Rookery later this year