Investigations have been launched by the police regarding the inner workings of Express Pet Cremation following multiple customers who alleged that they received from the company sand and cement instead of the ashes of their dearly departed pets.
It was Alex Chua who first figured out that something was off — the urn that was given to him was a "big difference" as compared to when he sent his shih tzu for cremation, he said to Channel NewsAsia.
He reportedly paid $280 to cremate his dog, but did not witness the process itself as he would have to pay an extra fee. According to Chua, the urn he received was sealed with silicon, and when he pried it open, he simply found a pack of grey powdery substance that didn't resemble ashes or remains.