Disgruntled passengers were stranded at Changi Airport after a flight scheduled to depart from Singapore to Perth on Saturday at 12:10pm was delayed for more than 21 hours. Scoot said in a statement that the delay was caused by a technical issue and that it regretted the inconvenience to their guests. According to people who were on the flight, this was only one of the many reasons given for the delay.
This is the second Scoot flight to be delayed in two days — Scoot flight TZ 221 which was set to depart from Hong Kong to Singapore on Friday evening was re-scheduled to the following day. The difference is that affected passengers in Hong Kong were provided with accommodation at a hotel there, whereas Scoot merely offered measly travel vouchers for affected passengers in the Changi incident, eventually asking passengers to go home.
According to Channel NewsAsia, a passenger by the name of “Cole” said in a letter addressed to Scoot that passengers were asked to board and leave the plane twice, and the airline offered six different excuses for the delays.
“First it was that the plane was delayed, then came that the tyre was worn out, then came the pilot being unable to fly because you had stretched over the time limit,” wrote Cole. Seems like Scoot is offering new pre-departure exercises, such as making their passengers board and disembark the plane several times before scooting them across the world.
Perth resident William Forde, another frustrated passenger who shared photos and videos of the situation with Channel NewsAsia, said the flight had been rescheduled a total of seven times and many passengers displayed solidarity throughout the ordeal: "The duty of care provided and inhumanity of this business model is alarming, but the way people came together to protest as one was inspiring and unheard of in Singapore".
Sadly, the protest was not as effective as it only earned the passengers a S$10 meal voucher and a letter of disruption, and they were told to "take it or leave it". They should probably start following the Don't Fly Scoot Facebook page and Twitter account.
The flight eventually took at 9:50am am the next day, according to Scoot's flysheet posted on its FB page.
Photo: Simon_sees via Flickr
Disgruntled passengers were stranded at Changi Airport after a flight scheduled to depart from Singapore to Perth on Saturday at 12:10pm was delayed for more than 21 hours. Scoot said in a statement that the delay was caused by a technical issue and that it regretted the inconvenience to their guests. According to people who were on the flight, this was only one of the many reasons given for the delay.
This is the second Scoot flight to be delayed in two days — Scoot flight TZ 221 which was set to depart from Hong Kong to Singapore on Friday evening was re-scheduled to the following day. The difference is that affected passengers in Hong Kong were provided with accommodation at a hotel there, whereas Scoot merely offered measly travel vouchers for affected passengers in the Changi incident, eventually asking passengers to go home.
According to Channel NewsAsia, a passenger by the name of “Cole” said in a letter addressed to Scoot that passengers were asked to board and leave the plane twice, and the airline offered six different excuses for the delays.
“First it was that the plane was delayed, then came that the tyre was worn out, then came the pilot being unable to fly because you had stretched over the time limit,” wrote Cole. Seems like Scoot is offering new pre-departure exercises, such as making their passengers board and disembark the plane several times before scooting them across the world.
Perth resident William Forde, another frustrated passenger who shared photos and videos of the situation with Channel NewsAsia, said the flight had been rescheduled a total of seven times and many passengers displayed solidarity throughout the ordeal: "The duty of care provided and inhumanity of this business model is alarming, but the way people came together to protest as one was inspiring and unheard of in Singapore".
Sadly, the protest was not as effective as it only earned the passengers a S$10 meal voucher and a letter of disruption, and they were told to "take it or leave it". They should probably start following the Don't Fly Scoot Facebook page and Twitter account.
The flight eventually took at 9:50am am the next day, according to Scoot's flysheet posted on its FB page.
Photo: Simon_sees via Flickr