This is hell for the airline's PR people — but even more so for its Singaporean passengers.
Lightning struck the radar system of Diosdado Macapagal Internatinal Airport, also known as Clark Airport, in the Philippines on Monday, leaving Tigerair passengers with flights back to Singapore stranded and frustrated.
No instructions, no food, no water. It was basically chaos at the airport's departure hall, according to a Channel NewsAsia report.
“They told maybe some to re-book their tickets on a different flight. But for the re-booking, only one lady was handling ... about 200 people maybe. There was no one actually telling anybody anything, there were no announcements. There was nothing at all as to what happened, what they were supposed to do and what actions they were taking,” according to one passenger quoted in the report.
On its Facebook page, Tigerair explains that it is "still working with the authorities for alternative operation plans for our passengers booked on Singapore – Clark – Singapore flights" and have advised passengers with flights today and tomorrow "to turn up at the airport as per normal."
The equipment is not expected to be repaired until Friday. According to a Cebu Pacific advisory, the Civil Civil Aviation Authority of the Philippines has announced the temporary suspension of night operations at the airport from May 5, 2015 (2:32pm) to May 8, 2015 (4pm).
While passengers are not blaming Tigerair for the delay in flights, they say the airline has been remiss in keeping them informed of the latest situation.
Photo by Josh Lim via Wikicommons
This is hell for the airline's PR people — but even more so for its Singaporean passengers.
Lightning struck the radar system of Diosdado Macapagal Internatinal Airport, also known as Clark Airport, in the Philippines on Monday, leaving Tigerair passengers with flights back to Singapore stranded and frustrated.
No instructions, no food, no water. It was basically chaos at the airport's departure hall, according to a Channel NewsAsia report.
“They told maybe some to re-book their tickets on a different flight. But for the re-booking, only one lady was handling ... about 200 people maybe. There was no one actually telling anybody anything, there were no announcements. There was nothing at all as to what happened, what they were supposed to do and what actions they were taking,” according to one passenger quoted in the report.
On its Facebook page, Tigerair explains that it is "still working with the authorities for alternative operation plans for our passengers booked on Singapore – Clark – Singapore flights" and have advised passengers with flights today and tomorrow "to turn up at the airport as per normal."
The equipment is not expected to be repaired until Friday. According to a Cebu Pacific advisory, the Civil Civil Aviation Authority of the Philippines has announced the temporary suspension of night operations at the airport from May 5, 2015 (2:32pm) to May 8, 2015 (4pm).
While passengers are not blaming Tigerair for the delay in flights, they say the airline has been remiss in keeping them informed of the latest situation.
Photo by Josh Lim via Wikicommons