Photo: Screenshot of original Facebook post, featuring a picture of the half cup of coffee
Over the weekend, one Huixin Yap wrote a complaint to Starbucks via Facebook, citing an incident that happened at the CityLink Mall outlet of the coffee chain. "My friends and I were studying and we bought drinks while studying, we left the place for about 30 minutes and when we came back, our stuff were cleared and being kept in a basket, with all our belongings messed up (sic)," she wrote.
Yap said while she understood she was in the wrong for "hogging on to the seats" and that Starbucks had "the right to chase (them) away", she thought it rude that the staff touched the group's belongings without permission.
She also expressed her dissatisfaction over the following lecture that came from the outlet manager. "I find it very ridiculous because we are customers after all. What right does have to lecture us?", she wrote in the Facebook post, which has so far gotten over 160 shares.
Yap was also unhappy that the manager had thrown away a friend's coffee, and only replaced it with half a cup of fresh coffee when it was requested. "Serving a paying customer with half a cup of coffee when (the manager) was the one who threw away the drink first, is displaying a severe lack of work ethic," she complained.
Strong conviction, but netizens are not buying it. Many have taken to the original Facebook thread to berate the student for her 'entitled' behaviour, and to show support for Starbucks:
Starbucks has since responded to the student's post: "While we understand it's important to enforce store security policies, we also believe that our team should do better in connecting and communicating with our customers as you pointed out.
We're sorry if you felt unwelcome and we will speak with the store's manager and the management on improving our team's communication skills at the CityLink Mall."
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Photo: Screenshot of original Facebook post, featuring a picture of the half cup of coffee
Over the weekend, one Huixin Yap wrote a complaint to Starbucks via Facebook, citing an incident that happened at the CityLink Mall outlet of the coffee chain. "My friends and I were studying and we bought drinks while studying, we left the place for about 30 minutes and when we came back, our stuff were cleared and being kept in a basket, with all our belongings messed up (sic)," she wrote.
Yap said while she understood she was in the wrong for "hogging on to the seats" and that Starbucks had "the right to chase (them) away", she thought it rude that the staff touched the group's belongings without permission.
She also expressed her dissatisfaction over the following lecture that came from the outlet manager. "I find it very ridiculous because we are customers after all. What right does have to lecture us?", she wrote in the Facebook post, which has so far gotten over 160 shares.
Yap was also unhappy that the manager had thrown away a friend's coffee, and only replaced it with half a cup of fresh coffee when it was requested. "Serving a paying customer with half a cup of coffee when (the manager) was the one who threw away the drink first, is displaying a severe lack of work ethic," she complained.
Strong conviction, but netizens are not buying it. Many have taken to the original Facebook thread to berate the student for her 'entitled' behaviour, and to show support for Starbucks:
Starbucks has since responded to the student's post: "While we understand it's important to enforce store security policies, we also believe that our team should do better in connecting and communicating with our customers as you pointed out.
We're sorry if you felt unwelcome and we will speak with the store's manager and the management on improving our team's communication skills at the CityLink Mall."
Read Also:
ACRES appalled by dolphins' condition, supports Wildlife Watcher campaign
Netizens rally around teenager caught masturbating in MRT